REP - BOX OFFICE (ON CALL)

POSITION SUMMARY:

The incumbent in this position is responsible for the effective communication of events taking place at Hard Rock Live; assists with selling of tickets for shows, coverage on show nights, and promotes upcoming shows and events to guests on the casino floor.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively communicating and selling Hard Rock Live shows while providing superior guest service.
• Effectively explains seating diagram for Hard Rock Live.
• Maintains accountability of a bank drawer, balances bank at end of shift.
• Obtains required approval and acceptance of various forms of payment (credit card, debit cards, etc.)
• Issues cash and comp concert tickets and VIP credentials.
• Helps with inventory control of ticketed shows.
• May distribute promotional coupons and gifts.
• Attend and participate in meetings, completing follow-up as assigned.
• Attend and participate in off property functions and events as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

KNOWLEDGE OF:

• Computer literacy with good oral and written English communication skills required.
• Excellent phone etiquette and guest relations skills are also required.
• Multi-lingual skills preferred.
• Understanding of and experience in ticketing. 
• Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
• Pertinent federal, state, and local laws, codes, and regulations.
• Cash handling, marketing, and sales techniques.
• Experience with TM1 Sales and TM Host System preferred.

ABILITY TO:

• Ability to use Ticketmaster TM1 Sales (or current ticketing system) in order to read and understand ticket availability, manifests and show information. 
• Ability to learn Ticketmaster Host System.  Previous experience preferred.
• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Use all required equipment in an effective and efficient manner.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Be flexible to work varying shifts and time schedules as needed.
• Ability to communicate effectively with external contacts and all levels of team members.
• Review and comprehend all necessary documentation.
• Be flexible to work varying shifts and time schedules as needed and mutually agreed upon.
• This position spends time on the casino floor, and is subject to varying levels of crowds and noise, the severity of which depends upon guest volume.
• Perform effectively in a fast-paced environment.
• Interface professionally with business contacts and customers.
• Obtain and maintain all licenses / certifications per Federal, State and Gaming regulations.
• To move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• To express or exchange ideas verbally and perceive sound by ear and obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• To tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• One (1) to two (2) years of previous cashiering and/or ticketing experience preferred. This knowledge and these abilities are typically acquired through two months of on-the-job training; or through related customer service work experience.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board Regulations.
• Must successfully pass background check.
• Must be at least eighteen (18) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.

Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.