HOST/HOSTESS - HARD ROCK CAFE (FULL TIME)

POSITION SUMMARY:

The incumbent in this position is responsible for all activities pertaining to cleaning and maintenance of all food and beverage wares, kitchens, and service areas.  The organization, sanitation and cost of operations is to be consistent with the overall Food & Beverage goals and objectives.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Welcome every guest in order to improve guest satisfaction and to promote positive guest relations.
• Escort guests to their tables/booths in a courteous and friendly manner.
• Inspect dining area and set the table/booth when necessary.
• Practice and observe the safety rules and regulations in all dining areas.
• Responsible for all comps and reservation sheets.
• Run all the required reports for the server, the micro’s cashier report and the batch report from the credit card machine.
• Present check and collect settlement for all necessary items.
• Serve efficiently between 25-35 guests per half-hour.
• Complete all opening and closing side duties.
• Stock areas with all necessary items, during the shift as well as the end of the shift.
• Maintain cleanliness of all dining areas.
• Ring all financial transactions accurately.
• Follow all policies and procedures regarding alcohol.
• Responsible for abiding to all cash handling policies and procedures.
• Pick up and return bank and revenue to and from cage or cash room.
• Accurately verify all banks received and returned from cage or cash room.
• Take reservations when necessary.
• Be knowledgeable of events.
• Other departmental related duties and assignments as directed by management.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

KNOWLEDGE OF:

• Must have the ability to anticipate guest and employee needs.
• Must have good communication skills and maintain friendly, personable attitude at all times.  

ABILITY TO:

• Must have valid Food Handlers Card, Liquor License, and IGC Badge when working. 
• Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift. 
• Ability to lift and carry up to 25 lbs.  
• Must have the ability to withstand noisy and smoke-filled environments. 

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• High School diploma or G.E.D. equivalency preferred. 
• Must have strong mathematical skills. 
• Ability to read and write English required. 
• Two years’ guest service experience in a family or formal dining environment. 
• Casino Food & Beverage experience preferred. 

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
• Must successfully pass background check.
• Must be at least eighteen (18) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.

Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.