OBSERVER I - SURVEILLANCE

POSITION SUMMARY:

The incumbent is responsible for coordinating and supervising surveillance operations on their shift by participating in the observation and recording of gaming activity to help safeguard Company assets and provide a safe environment for guests and team members. Ensures adherence to all regulatory agencies, Internal Control Standards, departmental and company policies and procedures. Support and maintain the Hard Rock’s Service Standards at all times, while promoting outstanding guest relations. 

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ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Responsible for Surveillance department during assigned shift. 
• Ensures that reports, logs, and video files are maintained.
• Report all observations and recordings of irregular activities to the Director – Surveillance.
• Must have the ability to demonstrate competencies knowledge of operations policies and procedures.
• Observe closed circuit TV monitors.
• Responsible for all surveillance policies as they apply to the accounting and internal control procedures.
• Ensure compliance with the Illinois Gaming Commission.
• Safeguard company assets.
• Enforce rules of the Surveillance Department.
• Perform all other duties as assigned.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

KNOWLEDGE OF:

• Knowledge of a 24-hour, 7 days a week gaming operation.

ABILITY TO:

• Define problems, collect data, establish facts, and draw valid conclusions.
• Excellent learning aptitude is required as the candidate may be required to satisfactorily complete a surveillance assessment test, training in surveillance operations and equipment, casino operations.
• Communicate clearly and concisely, both orally and in writing.
• Interpret and explain policies and procedures.
• Observe and direct actions of subordinates/trainees.
• Surveillance Team Members are not allowed to transfer to other departments within the Casino.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• Must have a high school diploma or equivalent.  Minimum two (2) years of surveillance experience preferred. 

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
• Must successfully pass background check.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.
• Prior experience in the Gaming industry required.
• Must possess and maintain excellent working knowledge of al casino games, accounting and control procedures and state regulations.
• Prior experience opening new properties/outlets strongly preferred.

Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.

Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.