Requisition Number
# of Openings
Job Category
Security, Surveillance & Asset Protection
Job Type


Under the direction of Security Department supervisors and managers, the Med. Response Tech Officer is responsible for providing basic protection for the safety and assets of patrons, employees and the company. In addition, they will exhibit an outgoing, friendly customer-oriented personality at all times.



(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)


  • Maintain security throughout the entire property.
  • Assists in the coordination of emergency situations.
  • Provides emergency medical care within limits of certification.
  • Disinfects and maintains cleanliness of EMS equipment, supplies and treatment rooms as per the requirements of daily assignments.
  • Conducts themselves in accordance with all Gaming Commission Regulations, and departmental policies and procedures.
  • Patrols the casino areas to establish a security presence and reports all unusual situations and/or suspicious persons.
  • Completes thorough documentation of all medical calls.
  • Completes all required checklists for inventory and inspections of supplies and equipment.
  • Notifies a Supervisor of any problems with equipment and/or supplies and makes note of supplies that require replenishing.
  • Replaces supplies as necessary and reports missing supplies to a Supervisor.
  • Perform work regularly and adheres to all Illinois Gaming Regulations.




  • Attend seminars when needed.



(Related education and experience may be interchangeable on a year for year basis)


High School Diploma or equivalent is required and a minimum of one (1) year of guest service experience, or the equivalent combination of education and experience.


ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):


  • Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Prior experience in the Gaming industry strongly preferred.
  • Must be at least twenty-one (21) years of age.
  • Current CPR/AED certification required.
  • Excellent communication skills.
  • Must be able to promote an outgoing, friendly customer oriented personality at all times.
  • Must provide adequate protection for the safety and assets of patrons, employees, and the company.
  • Must be able to handle emergency situations calmly.
  • Must be able to wear a radio earphone without any medical limitations.
  • Must be willing to appropriately handle bodily fluids and possibly hazardous situations.
  • Must have a valid Motor Vehicle License with good driving record.




  • Knowledge of computer applications to compose clear, concise, and accurate reports.
  • Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.




  • Available to work different types of events with varying time schedules, on varying days as needed.
  • Read and comprehend all necessary documentation, training materials and policy information.
  • Assist sick or injured guests and or team members.
  • Communicate courteously, effectively, and professionally with guests and all levels of team members.
  • Use tools and equipment such as, radios, computers, and other tools specific to the position.
  • Stand for extended periods of time.
  • Communicate clearly, in English, with guests in a professional manner.
  • Work within Company established policies/guidelines.

Additional Details

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head.  The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.


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