SURVEILLANCE OBSERVER I/DUAL-RATE SUPERVISOR

Requisition Number
2022-25229
# of Openings
3
Job Category
Executive/Administration
Job Type
Regular Full-Time

Overview

The incumbent is responsible for coordinating and supervising surveillance operations on their shift by participating in the observation and recording of gaming activity to help safeguard Company assets and provide a safe environment for guests and team members. Ensures adherence to all regulatory agencies, Internal Control Standards, departmental and company policies and procedures. Support and maintain the Hard Rock’s Service Standards at all times, while promoting outstanding guest relations. 

Responsibilities

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) 

  • Provide supervision in the supervisor’s absence.
  • Assist the supervisor in the direction of Surveillance Officers in performing their duties and procedures of the company.
  • Assist supervisor in preparation and maintenance of daily paperwork and in training.
  • Provide feedback to the Supervisor for completion appraisal reviews.
  • Communicates with and notifies appropriate management and authority upon the detection and taping of cheating, theft, embezzlement or other illegal activities.
  • Works in liaison with the applicable department managers and state regulators with regards to confidential matters.
  • Work effectively with all departments assuring efficient surveillance support service is provided when needed.
  • Perform all duties of a Surveillance Officer when necessary.
  • Operates all surveillance equipment with a high degree of skill.
  • Performs observations of all departments and applicable job functions to assure compliance with the established laws, regulations, policies, procedures and internal controls.
  • Meets attendance guidelines of the job and adheres to regulatory, departmental and company policies.
  • Must be able to respond calmly in crisis and stressful situations.
  • Must be able to observe and retain specific details of incidents and persons.
  • Must be able to give court testimony when necessary and write detailed reports.
  • Must be able to work overtime or switch shifts on short notice.

 

NON-ESSENTIAL JOB FUNCTIONS

 

  • Attend seminars when needed.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

 

  • Must have a high school diploma or equivalent.  Minimum two (2) years of surveillance experience preferred. 

 

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

 

  • Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Must be twenty-one (21) years of age.
  • Must be able to work holidays and weekends, as well as flexible shifts.
  • Prior experience in the Gaming industry required.
  • Must possess and maintain excellent working knowledge of al casino games, accounting and control procedures and state regulations.
  • Prior experience opening new properties/outlets strongly preferred.

 

KNOWLEDGE OF:

 

  • Knowledge of a 24-hour, 7 days a week gaming operation.

 

ABILITY TO:

 

  • Define problems, collect data, establish facts, and draw valid conclusions.
  • Excellent learning aptitude is required as the candidate may be required to satisfactorily complete a surveillance assessment test, training in surveillance operations and equipment, casino operations.
  • Communicate clearly and concisely, both orally and in writing.
  • Interpret and explain policies and procedures.
  • Observe and direct actions of subordinates/trainees.
  • Surveillance Team Members are not allowed to transfer to other departments within the Casino.

Additional Details

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head.  The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

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