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The incumbent in this position is responsible for ensuring maximum guest service and satisfaction of external as well as internal guests through the organization and supervision of assigned areas according to established Slot Department policies and procedures.  This position is responsible for learning and enforcing the various policies and procedures required of the Slot Department.



(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

  • General responsibility for assigned area/capacity of Electronic Gaming Devices (EGD) operation during assigned shift.
  • Ensures that all personnel are informed of and comply with all relative Federal, State, and internal policies, procedures, and regulations.
  • Responsible for the training, development, counseling, and necessary discipline, within assigned parameters.
  • Manages subordinates in the Slot Department.
  • Is responsible for the overall direction, coordination, and evaluation of this unit.
  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Responsibilities include training employees, planning, assigning, and directing work; appraising performance, rewarding, and disciplining employees, addressing complaints, and resolving problems of employees and guests.
  • Perform work regularly and adheres to all Illinois Gaming Regulations.
  • Other duties as assigned.




  • Attend seminars when needed.



(Related education and experience may be interchangeable on a year for year basis)


  • High school diploma or equivalent. This knowledge and these abilities are typically acquired through a through a minimum of 1-year supervisory experience. Prior slot experience and Gaming industry experience strongly preferred.


ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):


  • Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Must be twenty-one (21) years of age.
  • Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
  • Prior experience in the Gaming industry strongly preferred.
  • Prior experience opening new properties/outlets strongly preferred.




  • Pertinent federal, state, and local laws, codes, and regulations.
  • Hard Rock operations and slot related machinery.
  • Policies and procedures as well as knowledge of and ability to identify various cheating techniques.
  • Games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others.




  • Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
  • Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
  • This position spends time on the slot floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
  • Observe and direct actions of subordinates/trainees.
  • Review and comprehend all necessary documentation.
  • Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Write routine reports and correspondence.
  • Speak effectively before groups of guests and team members of the organization.
  • Apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Deal with problems involving several concrete variables in standardized situations.
  • Work with computers.
  • Work with large amounts of cash.

Additional Details

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head.  The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.


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